Greetings from Volterrex! Our aim is to provide you with all the assistance you need regarding our fantastic balloon light kits. Below, you'll find responses to frequently asked questions to enhance your shopping experience

Usage and Maintenance
How Do I Clean my Volterrex Balloon Light Diffuser?

Please make sure to remove the diffuser from the balloon light. Clean using compressed air or gently wipe with warm water using a microfiber cloth for dirt and debris. Use a mild soap solution for tough stains on the diffuser's outer surface. Stick to water only for cleaning the inside.

For optimal performance, clean after every use by following the owner's manual instructions.

Purchasing and Orders
Do You Offer Wholesale or Bulk Pricing?

Yes, we offer wholesale and bulk pricing for larger quantities. Contact our sales team at to discuss your requirements and get a quote.

How Can I Track My Order?

Once your order is processed and shipped, you will receive a confirmation email with a tracking number. Use this number to track your package's status and estimated delivery date.

What is Your Return Policy?

Please refer to our Return Policy for detailed information on returns, exchanges, and our satisfaction guarantee.

How Do I Submit A Warranty Claim?

If you need to submit a warranty claim, please email us at or you may call us at 866-765-8658

What Do I Need to Submit A Warranty Claim?

When submitting a warranty claim please provide proof of purchase (copy of order confirmation or copy invoice).

Customer Support
How Do I Reach Customer Support?

For any further assistance or inquiries, please visit our Contact Us page and submit the form or email our customer support at

Our team is ready to assist you with any questions or concerns you may have. We strive to respond to all inquiries within 1 business day.